AliExpress Customer Service Phone Numbers, Emails And Other Contact Information

AliExpress Customer Service phone number (408) 785-5580, email, live chat, help center and other contact information are listed at HotsDeal.com. Call AliExpress customer support team and get help with any problems.

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AliExpress Customer Service Phone Numbers

Round-the-clock online customer service is available at AliExpress. Therefore, if you have any questions, please contact us and we will provide you with a satisfying answer as soon as possible. Once connected with our service, please give a brief description of your problem. You may receive auto-replies related to your issue. If the problem is still not resolved, you should get in touch with an manual customer service and proceed with your issue. Due to the large number of inquiries, the reply may not be timely. We will strengthen customer service training to avoid similar situations in the future. Sorry for the inconvenience!

  • Toll-Free Number
    (408) 785-5580
  • Official Website
    aliexpress.com
  • Customer Service
    +8 522 215 5100
    +91 224 233 5233
    +88 626 602 9888
  • Mailing Address
    Hangzhou, Zhejiang, China

About AliExpress

AliExpress, officially launched in April 2010, is a part of Alibaba Group. It’s a global e-commerce platform where you can have easy access to the same items from a wide range of small business sellers at a lot cheaper prices. It offers the best deals on 5 000+ different kinds of products from more than 44 categories, like automotive parts, electronics, clothing & accessories, health & beauty, home supplies, kids toys and so much more. You’ll be impressed deeply by options of sellers, lower prices and related pre-sales and after-sales service.

AliExpress FAQ

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I'm experiencing some issues with my order from AliExpress and I need to contact their customer service. What is the best way to do this?

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There are a few options for getting in touch with AliExpress customer service. You can find the contact information listed on this page, and you can either call or email the support team.

What is the return policy of AliExpress?

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If you want to make a return at aliexpress.com, you need to go through the return policy first to figure out the conditions. You may need to keep the original packaging and provide your order number. If you have any questions, you can get in touch with customer service for help.

Can I make an exchange for my order at AliExpress?

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You can start with the exchange policy on the website. Find out the conditions you need to meet and make sure you finish the process within the time frame. If you have any issues with your exchange, feel free to get help from the customer service team.

How to make the most of my customer service call?

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If you want to get help from customer service quickly, you should have all the information you need first. Then you should know the best times to call. It's better to call early to minimize the delay. The representative may have extra time for you if you pick the right time.

What is the process for tracking an order at aliexpress.com?

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First of all, you need to sign in to your account at aliexpress.com. Then you can select the 'My orders' tab to view the status of your purchase. You can also contact AliExpress customer service for more information.

AliExpress Reviews & Rating

Srecko

Very good quality of the product

Very good quality of the product, fast delivery. Excellent buying experience.

jorge quintero

very profesionals

very profesionals, good rates.high service

Valentino Anyaoha

I like the company

I like the company

wamer

arrived fast

arrived fast, good product as expected.

JEAN-PAUL MICHALAK

ALIEXPRESS send quickly and you can…

ALIEXPRESS send quickly and you can trust in ALIEXPRESS. When you buy something on ALIEXPRESS there is a good description of the item. You can trust in ALIEXPRESS and not in BANGOOD. I made an order on BANGOOD on 15 July 2025 and on 16 OKTOBER I not have the item. BANGOOD charge me shipping insurance and when I made the order it was standing shipping from CZ within 4 days. They answer me due to shipping problems I will receive the goods middle OKTOBER. I never make again an order on BANGOOD

Jorge Belleza

Is good

For my es good

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AliExpress Hints and Tips

Want to save on your favorite AliExpress gear? Follow these simple tips to score great deals and discounts at this brand.

  • First of all, you can check for AliExpress sales and promotions. The brand often runs sales and promotions that can save you money on your purchases.
  • You can sign up for the AliExpress Rewards program. The brand offers a rewards program that lets you earn points for every dollar you spend online and at retail stores.
  • Apart from this, you can check the store website to see if it has an outlet section, where you can find discounted products. It features a range of products at discounted prices.

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