Rock Auto Customer Service Phone Numbers, Emails And Other Contact Information

Rock Auto Customer Service phone number , email, live chat, help center and other contact information are listed at HotsDeal.com. Call Rock Auto customer support team and get help with any problems.

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Rock Auto Customer Service Phone Numbers

Round-the-clock online customer service is available at Rock Auto. Therefore, if you have any questions, please contact us and we will provide you with a satisfying answer as soon as possible. Once connected with our service, please give a brief description of your problem. You may receive auto-replies related to your issue. If the problem is still not resolved, you should get in touch with an manual customer service and proceed with your issue. Due to the large number of inquiries, the reply may not be timely. We will strengthen customer service training to avoid similar situations in the future. Sorry for the inconvenience!

  • Toll-Free Number
  • Official Website
    rockauto.com
  • Customer Service
    (214) 731-9222
  • Mailing Address
    Madison, WI, USA

About Rock Auto

Clutch plates, power steering pumps, brake pads, fuel pump, alternators, oil pan gaskets, convertible top boot, you name it and the guys at Rock Auto have it. Rock Auto is the best in auto part provision. Thousands of auto parts coming from here and are exported to countries all over the world. Rock Auto makes sure all of the automotive components sold are 100% genuine and affordable for consumers. All of the parts delivered come with the manufacturer’s warranty of 30 days. If you have any question about the quality of the products provided, Rock Auto is definitely open to them. After placing your order you can track its progress with the help of the Rock Auto order tracking feature. Once the product is delivered to you, you can return it if it does not meet your requirements. Rock Auto offers cool gift certificates too, which you can give to your friends and family who are mad about cars!

Rock Auto FAQ

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Why do people reach out to Rock Auto customer service?

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People call Rock Auto customer service for a range of reasons. These include but are not limited to: asking questions about an item, reporting a problem with an order, to find out about shipping and delivery options, and so on.

What are the steps to take if my call to customer service is not successful?

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Don't worry if your call with Rock Auto was unsuccessful. First of all, you need to review what happened during the call. It can give you information about when to call back. Or you can use live chat or consider sending an email to the online support team.

What are the steps to process an exchange at Rock Auto?

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To process an exchange, you need to check out the return policy first. Or you can contact customer service for more instructions. If the store does not offer exchanges, you can make a return and request a refund.

How to make the most of my customer service call?

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To start with, you need to consider if you really need to make a call. Maybe you can find an answer without calling and waiting. Check the website and look for the FAQ or a forum. You can use the live chat window. In this way, you can gather your thoughts in advance and address your issue clearly.

How can I find out where my order from rockauto.com is in the delivery process?

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To start, you'll need to sign in to your account at rockauto.com. After you're logged in, go to the 'My orders' tab to view the status of your purchase. If you need more information, you can also contact Rock Auto customer service.

Rock Auto Reviews & Rating

Luis

Great prices and fast shipping

I have had nothing but great experiences ordering from Rock Auto. They have unbeatable prices, shipping costs are very reasonable and they get my parts to my front door within days of my orders. They have become my primary parts store (though I still do compare) and have carried about 95 percent of the parts I have needed. My parts have always been packaged well and arrive in pristine condition.

Jeff

RockAuto return denied at first but response fast happy customer

Been buying from RockAutifor years, never had issue until past order. Past few days received two new rear wheel bearings, they were installed and abs light did not go out. Took few days to do full diagnostic after new bearings installed. Replaced with local bought wheel bearings found units shipped from RockAuto had faulty speed sensors. Rock Auto refuses to return under warranty because box thrown out. Out $230 plus shipping. No where did it say in item to hang on to box. They make it impossible to talk to support on phone. Done with Rock Auto buy local! Was very upset, spent lots money past few years with them.

Alex

All Swedish vendors delivery +5 Weeks

All Swedish vendors delivery +5 Weeks. Order from RockAuto Wednesday and will get delivery Friday... TO SWEDEN. Insanely impressed.

Mohamed Al Barakat

I ordered parts to rebuild my trucks…

I ordered parts to rebuild my trucks engine. All the parts were there in one package but what impressed me was the speed of processing and shipping to overseas (Oman) . The package arrived in exactly 5 days including a one day off in Dubai ( Hats off for fedex). The only thing I would like to see is better shipping box for overseas.

BarryCuda uk

Top class service and quality part.

I ordered a new starter for my F150 at 4.55pm last Monday.It arrived in perfect condition at 12.55pm on Wednesday. Also thanks to FedEx,it left Portland OR and was in my hands in Lancashire UK in 44hours.Excellent service.

Warren Wade

Extremely pleased.

Ordered a handbrake lever assembly for a Jeep Cherokee on 06/07, it was delivered to the UK on 12/07. Cannot wish for better service than that, will definitely use them again.

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Rock Auto Hints and Tips

If you want to save big on your Rock Auto purchases in the future, you can go through this part for some inspiration.

  • First of all, check the store website. You can easily find current promotions and discounts on the homepage for you to use.
  • If you enjoyed your shopping experience here, you can take a look at their membership program. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store.
  • You can always get a free shipping coupon at Rock Auto. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending.

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