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I was also caught by the $4 switch to a $38.99 rate. However, the WSJ behaved in a dubious manner as far as I am concerned. My $4 subscription started Sept. 6, 2022. The welcome letter stated that the subscription would renew at the end of the 12 month trial at $38.99 per month. (It also stated that there is a "no refund" policy.) So, I set a calendar event for Sept. 1, 2023 to cancel the subscription. My credit card was charged on the 7th of each month between July 2022 and July 2023. However, in July and July of 2023 my card was charged on the 5th. Then in July, it was the 3rd. For July, they charged the card on July 31st. Then, before I had a chance to cancel the subscription, they billed me for $38.99 on July 26th. I cancelled the subscription online and was informed by email that my subscription would expire at the end of July. I am calling customer service Monday morning but I don't expect any different response from what others have experienced. That's an awful bil
I enjoyed my digital subscription. Cancelling required a phone call but the process was dead easy and quick. I would subscribe again in the future if I need to read more on the financial news.
Once subscribed, cannot teminated! No cancellation button in the app and web portal. No response to cancellation email. No cancellation via phone call. I tried all these but eventually failed. I had to terminate my credit card to stop the charge.
Scam practise when it comes to cancelling your order. Can't be done online, requires you to call at stupid hours - unbelievable.
On 5/17 my credit card showed an increase from $4/month to $38/month. Called that day to cancel, never got a refund. Called 6/8 about the refund, there won't be one. They claim they can't cancel effective 5/17, it has to go to the next renewal 6/17.
Great newspaper. Terrible customer service. Required call to cancel the service verged on customer abuse. Had to suffer through 20 minutes of appeals and offers and required to provide multiple information items to cancel. What a miserable experience. What a shame. You'd think a business paper would be more attune to customers.
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